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● USE CODE ‘TRYNEW’ FOR 10% OFF ON YOUR FIRST ORDERAPPLICABLE SITEWIDE ● FREE DELIVERY ON ALL ORDERS ABOVE ₹998 ● 20% OFF ON SUBSCRIPTIONSSUBSCRIBE NOW

FAQ

What is a coffee concentrate? Is it the same as cold brew coffee?

Yes and no. Even though they both have the same brewing process, as opposed to cold brew coffee, coffee concentrate is steeped for longer and at lower water:coffee ratio, having lower acidity, with a higher level of caffeine.

What makes the TSB coffee concentrate special?

Brewing coffee grounds for longer produces a unique (and, in our opinion, superior) taste to regular cold or heat brewing. We use our own in-house step-by-step filtration process to remove most of the unpleasant bitterness and acidity associated with most cold brews and coffee concentrates out there with shorter shelf lives. The Simple Brew, on the other hand, produces an intense but smooth flavor that mixes perfectly with anything you dilute it with.

Is the TSB coffee concentre organic?

Yes! Our coffee concentre is a 100% organic, free of preservatives and has no added sugar.

What equipment will I need?

Nothing! Well, just a cup maybe. Our coffee concentrates have already been brewed, and all are ready to dilute and consume.

How many drinks can I make with each bottle?

Depending on your consumption, you can get anywhere between 5-7 helpings with the 500 ml bottle, and anywhere between 10-12 helpings with the 1000 ml bottle.

What can I make with the coffee concentrate?

If you can imagine it, you can make it! Stick to the basics with water or milk, have it with lemonade or tonic water for a mid-day refresher, add it to your chosen liquor to make an edgy cocktail, add some condensed milk and make a hassle-free Vietnamese coffee, add it to your baking mix to make a bittersweet and indulgent dessert. The possibilities are endless!

How do I store the concentrate?

Coffee does not like high temperatures, direct sunlight, too much oxygen, humidity, moisture, or light. We recommend that you refrigerate the concentrate once you receive it, and definitely after you open the bottle.

How long does the concentrate last?

Our concentrates have a shelf life of 4 weeks from the date of brewing. We recommend that you refrigerate the bottle once you receive it, and definitely after you open it. Once opened, consume the concentrate within 14 days.

Can I change my order once it has been placed?

Unfortunately, once you confirm your order, you cannot change its contents on the website. However, you can reach out to us via WhatsApp us on+91-8097209890, or drop us an email on contact@thesimplebrew.com, and we will help you find the best solution.

Once ordered, how long will my order reach me in?

To ensure that your order reaches you in the right condition and in the shortest span of time, we currently ship via our courier partners Borzo (within Mumbai) and Shiprocket (pan India). For more details, please read our Shipping Policy.

What are the shipping costs associated with my order?

All orders above Rs. 1,000 automatically qualify for free shipping. Order under Rs. 1,000 will attract a flat shipping charge of Rs 150. Shipping charges are calculated per shipping package.

I haven’t received my order. What do I do?

Once shipped, you will receive tracking details via email and SMS. If, for some reason, you still are unable to check the status of your order, please WhatsApp us on+91-8097209890, or drop us an email on contact@thesimplebrew.com, and we will get back to you at the earliest possible. In case you wish to return a product, please read our Return Policy.

SUBSCRIPTION

How does the Subscription process work?

We brew both the Single and the Double Brew every alternate week. Our subscriptions work on a monthly basis, with a minimum subscription of 4 bottles a month. You can choose from multiples of 4 bottles for each subscription. We send you the brew, quantity and number of bottles you select at fixed intervals chosen by you.

How often are Subscriptions shipped out?

We ship all our subscriptions every Friday. Subscriptions that are purchased before or after a Friday will start with the subsequent Friday after the purchase has been made.

Can I change/pause/cancel my Subscription?

Absolutely! To make any changes to your existing subscription, please WhatsApp us on+91-8097209890, or drop us an email on contact@thesimplebrew.com. Please note that we cannot cancel any existing subscriptions once they have been confirmed.

How do I resume my Subscription after pausing?

To make any changes to your subscription, please WhatsApp us on+91-8097209890, or drop us an email on contact@thesimplebrew.com.

BULK PURCHASES

Can I place a bulk order?

You can! Just drop us an email at contact@thesimplebrew.comand someone from our team will get back to you.

I want The Simple Brew at my next Pop Up.

We would love to be a part of your events and pop-ups! Just drop us an email at contact@thesimplebrew.comand someone from our team will get back to you.

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